The Company will exchange products if the products are damaged in shipment, or are incorrectly sent, for products of equal or lesser value. The request must be submitted for an exchange within thirty (30) days from the date that the order is received and will apply only to products that are unopened and unaltered.
Prior authorization from the Company is required to initiate the exchange by obtaining an Exchange Authorization Number (EAN), either by telephone or in writing, and the actual shipment must include this EAN. The Company will provide the Partner with the correct procedure and location for the exchange. All shipping costs must be paid for by the Partner using the original form of payment. If the replacement product is a lesser value than the original product, the difference will be issued as a credit to the original form of payment used minus a P150.00 handling cost.
Products included in product packs or cases (i.e., a 4-pack of Genesis) are not eligible for exchange but can be returned for a 90% refund if unopened. See the Company’s Refund Policy for more information. When an exchange is not feasible, the Company reserves the right to issue a Company credit for the amount of the exchanged products.
Partners have the ability to request a refund for Product. The policy to request a refund is outlined in subsequent sections. The Company reserves the right to review each return or exchange on a case-by-case basis. The return of products that generated personal volume will cause credits, commissions, promotions, and bonuses to be adjusted or reversed, both for the person making the return and for any upline Partners who received compensation on such purchases.
This refund procedure may vary in jurisdictions where different repurchase requirements are imposed by law. Applicable laws where the original purchase or return occur may dictate the terms of the refund policy.
Day 1-45 (Product): The Company has a 100% satisfaction guarantee and will refund 100% of the purchase price less Independent Partnership, shipping and handling fees, and applicable commissions if postmarked by the 45th day from the order date. Any products that were ordered will be refunded once they are returned to and processed by the Company. Please note that this 100% refund (less shipping), does not apply once a Partner places his/her second product order. Any Inception Purchase returned outside of the 45-day time limit will be subject to Section 3.15.3.
Day 46-365 (1 year) from the order date: ninety percent (90%) will be refunded, less handling fees and applicable commissions on unopened, unaltered, resalable, and restockable products or sales aids if postmarked within twelve (12) months from the order date.
Day 1-3 (Partner Fees): If a Partner reconsiders his or her decision to enroll as a Partner and the purchase of their Inception order, they must contact the Company within three (3) business days from the Inception order date in order to request a refund of their Independent Partnership Fee. The Company will refund the fee at the time of the request. Once an Independent Partnership Fee is refunded, the Partner’s Independent Partnership will be cancelled.
